Privacy Policy

1. Who we are and how to contact us

We are Oman Desert Safari Tours (“we”, “us”, “our”).

Registered details: Reg. No. 41030552 • Flat 73 Tracy Fall, Theresaland, WR2 4RX • +44 0040 879649 • hello@omandeserttrails.com

We are the controller of personal data processed via this website https://example.com/ unless stated otherwise.

2. Data we collect

Data you provide

• Identity and contact data: name, email address, phone number, postal address (e.g., via our contact form).
• Communication content: messages, inquiries, or feedback you send us.
• Booking or purchase data (if applicable): items selected, billing and shipping details, transaction identifiers (processed by payment providers).

Data we collect automatically

• Usage data: pages viewed, referring pages, session duration, interactions.
• Technical data: IP address, device identifiers, browser type, OS, screen size, approximate location (city/region).
• Cookies and similar technologies: see section 5.

Sensitive data

We do not intentionally collect special category data. Please do not include such information in free‑text fields.

3. Sources of data

• Directly from you (forms, email, phone).
• Automatically through your device and browser (analytics cookies, logs).
• Third parties where lawful (e.g., payment processors, analytics providers).

4. How and why we use your data

We process personal data for the following purposes and, where applicable, under the following legal bases:

• To respond to inquiries and provide support (legitimate interests or performance of a contract).
• To provide site content and features, including personalization preferences you set (legitimate interests; consent for optional features).
• To process orders or reservations where offered (performance of a contract; compliance with legal obligations for records and tax).
• To perform analytics and improve our website and content (legitimate interests; where required, consent via the cookie banner).
• To protect our website and users, including fraud prevention and diagnostics (legitimate interests; legal obligations).
• Marketing and remarketing where permitted (consent where required; otherwise legitimate interests). You may opt out at any time.

5. Cookies and similar technologies

We use cookies to run the site, to understand performance, and to improve your experience. On first visit, our cookie banner lets you Accept, Decline, or Customize preferences. You can change preferences at any time by clearing your browser cookies and revisiting the site.

Types of cookies

• Essential cookies: required for basic site operation (security, navigation).
• Analytics cookies: help us understand traffic and interaction (e.g., Google Analytics).
• Experience improvement/personalization cookies: remember choices such as interface preferences.

Analytics and advertising

We use Google Analytics (GA4) to measure usage. Data may include IP address (with IP processing controls), device info, and events. We also use Facebook Pixel for performance and, where enabled, ads measurement. You can disable analytics/personalization via the cookie banner.

6. Sharing and disclosure

We may share data with:

• Service providers acting on our behalf (hosting, analytics, email delivery, payment processing), bound by confidentiality and data protection terms.
• Authorities or regulators where required by law.
• Successors in the event of a business restructuring, under appropriate safeguards.

We do not sell your personal data.

7. International transfers

Your data may be processed outside your country. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms, and we assess vendor practices for data protection.

8. Data retention

We keep personal data only as long as necessary for the purposes described and to comply with legal, tax, and accounting requirements. Typical periods:

• Contact inquiries: up to 24 months after last interaction.
• Transaction records (if any): up to 7 years to meet legal obligations.
• Analytics data: per provider defaults or as configured to minimize retention.

9. Security

We use technical and organizational measures to protect data, including encryption in transit (HTTPS), access controls, and vendor due diligence. No system is perfectly secure; we encourage you to use unique, strong credentials with payment or account providers and to contact us if you suspect any issue.

10. Your rights

Depending on your location, you may have rights to:

• Access and obtain a copy of your data.
• Rectify inaccurate or incomplete data.
• Erase your data (“right to be forgotten”).
• Restrict or object to processing, including direct marketing.
• Data portability.
• Withdraw consent where processing relies on consent.
• Lodge a complaint with your local supervisory authority.

To exercise rights, contact us at hello@omandeserttrails.com. We may request verification information.

11. Children’s data

Our website is intended for general audiences and not directed to children under 13. We do not knowingly collect personal data from children. If you believe a child provided data to us, please contact us for deletion.

12. Third‑party links

Our website contains links to third‑party sites (e.g., social platforms). We are not responsible for their content or privacy practices. We recommend reviewing their policies.

13. Changes to this policy

We may update this policy to reflect legal, technical, or business developments. The “Last updated” date will change accordingly. Significant changes may be communicated via on‑site notices.

14. Contact

Oman Desert Safari Tours • Reg. No. 41030552 • Flat 73 Tracy Fall, Theresaland, WR2 4RX

Email: hello@omandeserttrails.com • Tel: +44 0040 879649